OVERVIEW
This website is operated by Oceaniatix. Throughout the site, the terms “we”, “us” and “our” refer to Oceaniatix. Oceaniatix offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oceaniatix2024@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oceaniatix2024@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oceaniatix2024@gmail.com

Shipping policy

*Delivery**

Oceaniatix is dedicated to ensuring a seamless delivery experience for our valued customers, both domestically (with complimentary shipping) and internationally. All domestic online orders qualify for free shipping, while international orders come with an additional charge, as detailed during checkout based on the specified delivery address. Our dispatch center, situated in Punchbowl, Sydney, processes and dispatches all online orders within 24 hours of receiving them.

For local pickups, connect with us via social media or send an email to info@oceaniatix.com, expressing your interest in a product, and our team will guide you through the necessary steps. Anticipate the delivery of your order within 5-7 business days for domestic orders and 10-15 business days for international orders.

Effortlessly track your order by referencing the tracking information and estimated delivery date provided in the email we send. International orders will receive the tracking number through email communication with our local courier service provider.

**International Delivery Charges**

When placing an order with Oceaniatix for international delivery, it’s important to note the potential for additional import duties and taxes upon reaching the destination. Any fees associated with customs clearance are the responsibility of the customer. Prior to placing an order, we recommend contacting local customs authorities to understand and anticipate any additional charges. Unpaid charges or refusal to pay may result in the return of the order, with incurred return costs deducted from any refund. In situations where duties and taxes remain unpaid, customs may proceed to destroy the order, with no possibility of refunding product and shipping costs.

**Returns & Exchanges**

At Oceaniatix, we prioritize customer satisfaction and facilitate hassle-free exchanges for all purchases. Should any concerns arise or if you find yourself dissatisfied with your order, reach out to our customer service team at oceaniatix2024@gmail.com or drop us a message on our social channels.

To adhere to hygiene standards, all exchanged items undergo a thorough quality check by our team. Approval or declination for exchange is based on the condition of the returned product. Returns may be declined if products show signs of use, are damaged, or lack original tags. We collaborate with our customers to ensure a smooth exchange process, accommodating preferences related to size, color, or style.

Considering the exclusive nature of our products and their limited quantities, it’s important to note that Oceaniatix does not have a return policy, making all orders final. Regrettably, we do not offer refunds. For further assistance, don’t hesitate to reach out to oceaniatix2024@gmail.com, and our team will be delighted to assist you.